Logging in with Microsoft Azure MFA

Logging into the Live Platform portal interface is secured using Azure Authentication with Multi-Factor Authentication (MFA). Login can be performed by any M365 user who is configured as a Live Platform operator configured in the Enterprise application for the Live Platform instance of the customer tenant (see Setting up Microsoft Azure Authentication).

Verify with Live Platform Professional Services that you have the required Admin permissions. Access to the Operation Center portal supports Multi-Factor Authentication if Service Provider, Channel and Customer Microsoft 365 tenants are configured for MFA.

➢ To login using Azure authentication:
1. Enter the Live Platform URL.

2. Enter the username and password of the Service Provider Admin, Operator or Monitor and then click Login with Microsoft.

Once successfully logged in, the Live Platform Dashboard is displayed.

Dashboard Screen Elements

 

Element

Description

 

Service Provider Logo

The Service Provider logo (uploaded by SysAdmin in Service Provider Tenant settings).

 

Menu Bar

Menu bar options: 

■ Dashboard (see below)
■ Topology
■ Alarms (see Monitoring Alarms from Customer Service Sites)
■ Performance Monitoring
■ Quality of Experience (see Monitoring Voice Quality Statistics from Customer Tenant Sites)
■ Users (see Managing M365 Users)
■ System
■ Service Request (see Managing Service Requests)

Notifications

A list of notifications for alarms raised on the Microsoft 365 platform and for system tasks statuses.

Active Alarms Summary

Summary of Critical, Major, Minor and Warning alarms.

SIP Connections Calls Statistics (Real Time)

Summary of SBC Calls Statistics for all managed customers and services.

Teams Calls Statistics (Real Time)

Summary of Microsoft Teams Calls Statistics for all managed customers and services.

Services By Types

Shows the breakdown of deployed managed services.

Operators Actions menu: Displays the logged in operator credentials and when clicked opens additional menu options.

Tenant Scope

Indicates the Service Provider Tenant Scope. In the example figure, the Service Provider tenant is 'Live Platform'.

Additional options
■ Account (what is this ??)
■ Explore (what is this ??)
■ Debug Mode: Enables the collection of log files for Web interface activity.
■ Workspace Manager: Enables you to activate the Workspace functionality. Operators can save their workspace, i.e., they can save their GUI contexts such as filters, Network Map zoom positions, column widths, etc. The feature can be enabled manually or automatically. After logging out or after the browser is closed, all saved GUI contexts are retrieved the next time the operator logs in. Best practice is to save the workspace you’re currently performing operations in, so re-accessing it is quick and effortless.
■ Logout: Logs out the currently logged in user.
■ About: Short description of the installed product version.

Service Provider Summary

Link to Customers page

Link to Customers page.

Link to Channels page

Link to the Channels page.

Link to Services page

Opens the Services page of the Customer.

Users Count

Summary of the total number of managed users for all service types and link to the User Details page.

This value is only applicable for Microsoft Teams Direct Routing and Operator Connect Hosted Essentials Plus and Operator Connect Hosted Po license tiers. For all other services, 0 is displayed.

 

DID Usage Summary

The aggregated number of assigned phone numbers and the total number of available numbers for all service types that are attached to the Service Provider.

Link to AD User's Location page

The number of Active Directory user locations of the users managed by the provider’s customers and links to a statistics summary screen for these entities.

This value is only relevant for Microsoft Teams Direct Routing and Operator Connect Hosted Essentials Plus and Operator Connect Hosted Po license tiers.

Zoom Customers

The number of New (leads) and Active Zoom customers.

Operator Connect Number Management Page

Link to the Operator Connect Number Management page in the AudioCodes Live Portal displaying the numbers that are connected and assigned to operators. See Operator Connect Number Management.

Operator Connect Customer Summary

Link to the Operator Connect Customer Leads page in the AudioCodes Live Portal displaying the new and existing customers. See Managing Leads and Tenant Services.

DM Endpoints

Summary of the number of disconnected endpoints and the total number of deployed endpoints and link to Device Manager page.